The Effect of High Performance Work System and Organizational Support on Employee Performance and Job Satisfaction as a Mediation Variable

Companies are required to increase their assets due to this high competition, one of the biggest assets that affect company performance is the company’s human resource (HR) assets. This study aims to determine the effect of HPWS and organizational support on employee performance which is mediated by job satisfaction. The sample of this research was 200 employees of PDAM Way Rilau, Bandar Lampung City. Data collection through a questionnaire based on purposive sampling technique and processed using Structural Equation Modeling (SEM) with the help of AMOS software. The results of the study show that the high performance work system has a positive and significant effect on the performance of PDAM Way Rilau Bandar Lampung employees, organizational support has a positive and significant effect on employee performance, job satisfaction has an effect on employee performance, job satisfaction mediates the effect of high performance work system on employee performance, job satisfaction mediates the effect of organizational support on employee performance. Organizations must pay more attention to employees, which can be in the form of motivation or awards given to employees, and management can also supervise their employees more in completing their work according to the allotted time.

Purpose: This study aims to determine the effect of HPWS and organizational support on employee performance which is mediated by job satisfaction

Patients and methods: The sample of this research was 200 employees of PDAM Way Rilau, Bandar Lampung City. Data collection through a questionnaire based on purposive sampling technique and processed using Structural Equation Modeling (SEM) with the help of AMOS software.

Results: The results of the study show that the high performance work system has a positive and significant effect on the performance of PDAM Way Rilau Bandar Lampung employees, organizational support has a positive and significant effect on employee performance, job satisfaction has an effect on employee performance, job satisfaction mediates the effect of high performance work system on employee performance, job satisfaction mediates the effect of organizational support on employee performance.

Conclusion: Organizations must pay more attention to employees, which can be in the form of motivation or awards given to employees, and management can also supervise their employees more in completing their work according to the allotted time.