Realizing Quality Health Services through Ergonomic Re-Design of the Medical Records Room at the Kedungkandang Community Health Center

This community service activity aims to redesign the medical records room at the Kedungkandang Community Health Center by applying ergonomic principles. The main goal of this redesign is to improve the quality of health services by creating a more comfortable and efficient work environment for medical records staff, as well as improving service flow to reduce patient waiting times. The methods used include in-depth interviews with staff, direct observation in the medical records room, and needs analysis based on ergonomic principles. Based on the data collected, various problems were found, such as non-optimal layout and inefficient equipment placement. The result of this activity was a new, more ergonomic design, which included reorganizing the registration counter, improving lighting, and improving ventilation. Although this design has not yet been implemented, the results of the service are expected to increase staff work efficiency and patient satisfaction after implementation. It is also hoped that this design can become a model for other health centers to improve the quality of health services.