Quality Assurance in Improving the Quality of Human Resources (Multisite Study at UIN Maulana Malik Ibrahim Malang and UIN Sunan Ampel Surabaya

The purpose of this study is to describe in depth about 1) policies in improving the quality of Human Resources 2) Standards in improving the quality of Human Resources 3) Implementation in improving the quality of Human Resources 4) Control in improving the quality of Human Resources. This research uses a qualitative type with a phenomenological approach and a multi-site design. Data collection techniques using in-depth interviews, participant observation and documentation study. Data analysis includes single-site and cross-site data analysis, with data analysis techniques: data condensation, data presentation and drawing conclusions. The results of this study are policies to improve the quality of Human Resources implemented by UIN Maliki and UINSA teaching staff: postgraduate and doctoral advanced study programs, learning by research workshops, short courses, professor acceleration programs, lecturer certification, seminars at local, regional and international levels , training in writing articles and books, short courses and group discussion forums, non-educational staff at UIN Maliki & UINSA: workshops, seminars, character building training, work motivation training, opportunities for Hajj & Umrah pilgrimage, Standards for improving the quality of human resources at UIN Maliki & UINSA: refers to the standards set by the government according to the standards of the Constitution and in accordance with the principles of quality assurance from Deming’s theory. The implementation of the quality of Human Resources carried out by UIN Maliki & UINSA: through the stages of recruitment of Human Resources, selection of Human Resources, and evaluation of Human Resources as well as Quality Control of Human Resources carried out at UIN Maliki & UINSA through: pedagogic competence, personal competence, social competence, and professional competence.