Relationship between Organizational Justice, Job Satisfaction, Perceived Trust, Employee Voice, and Organisational Citizenship Behaviuor. The Mediation Role of Organisational Communication

The purpose of this study was to investigate the relationship between organisational justice, job satisfaction, employee voice, communication, and organisational citizenship behaviour (OCB) in selected local government institutions in Abuja, Nigeria. Questionnaire were used to obtain data from employees of three (3) local government institutions and SPSS version 23.0 was used for data analysis. A positive correlation was found between all the independent variables and the dependent variable (OCB) as well as between the mediating variable and the dependent variable. Regression analysis showed that the model is a good fit, the independent variables predicted the dependent variable by 82.4%. The results of the study showed that employee trust, employee voice and organisational justice were major factors that contributed significantly to organisational citizenship behaviour. However, job satisfaction has positive and lowest contribution to the organisational citizenship behaviour. Effective communication was negatively mediated between the independent variables and the dependent variable.